Since April this year we’ve been operating on two different sites within Banbury, with our new head office being located on Beaumont Road and our yard remaining on Thorpe Way Industrial Estate. It worked very well in the end, once we set up our systems and processes in such a way that ensured both places were communicating with each other! It’s amazing what impact a 2.3mile gap can have! I’m pleased to say though that the gap is no longer, as this month we’re moving everything back together again.
We were fortunate to have the opportunity to take-over the warehouse and yard at our Beaumont Road offices, which make up several thousand square metres behind our head office at Regen House, in the final quarter of this year. Which means we’ve just completed the task of moving every item of stock to it’s new location, and as of the 1st of this month we’re now back operating on one site, all together again.
It’s a change that will have significant benefits.
Not only will our operations team be able to have face-to-face meetings on a daily basis with our orders team, to ensure the smooth fulfilment of all ex-yard orders, but our new warehouse opens up new opportunities for a training academy and showroom. Both of which we’ll be adding as quickly as possible in 2018.
One of the challenges of being split up for most of this year, was the fact that many of our new staff who’ve joined our head office team during the year, have had very little hands-on time with our products. They’re really just numbers and words on a computer screen to many of them, because they haven’t had the opportunity to walk out of the office and into the yard to go and check an item, or to go and see how a particular filter package fits, or to go and check how many lids or pumps we have, as many of us would have done in years gone by when everything was on one site. Moving everything back under one roof gives us the opportunity to train people properly. And not just our own team but also you, our customers. We’ve such a wide spectrum of products at this point that we need to help educate on what’s best to use when, and how should they be used, and what solutions are really possible with different products and systems. Training is paramount to our success and I’m sure it’s no different in your business. The more you know about something, the more you’ll be able to help your customers.
So, watch this space for the launch of our training academy during 2018. We’ve shared some dates for our first training events on the enclosed 2018 wall planner, so get this up on the wall and remember to come and take part! Come and see our showroom and get hands-on with our products so you can be even more helpful to your customers by not only giving them prices but by explaining to them how the systems work, and truly understanding what’s better about Graf products than others!